Contact Us

Contact Us






About us

Who we are

We are people people with a passion for teaching. Our unique lesson plans and real-world practice 练习对学生学习的好坏和速度有很大的影响.

What we do

我们开发和提供培训项目和服务,以提高学习成果和提高学生素质 achievement. We prepare you for the real world.

Our goal

我们的目标是确保我们的学习解决方案准确地满足客户的需求. We probably tweak and 定制我们的betway体育注册比任何其他betway体育注册,特别是现场研讨会. When class ends, 我们继续通过电话或电子邮件为betway体育注册提供免费和无限的课后支持.

Our clients

betway体育注册都是明星,我们很荣幸他们选择我们作为他们的培训伙伴. List.

Our locations

Training Vancouver

Marine Building
355 Burrard Street
Vancouver
info@destinvacationrental.net

Training Toronto

180 Dundas St West
Toronto, ON
info@trainingtoronto.com

Training Montréal

600 Boulevard de Maisonneuve O,
Montréal
info@trainingmontreal.com

Training Ottawa

Metcalfe Hotel
Mackay Boardroom
Ottawa, ON
info@trainingottawa.com

Training Calgary

144 - 4 Avenue SW
Calgary, AB
info@trainingcalgary.com

FAQ

These are the most frequently asked questions we receive. If you have a question about our company or policies, you may find the answer below.

ABOUT US

How experienced are your instructors?

Our instructors know the subjects they teach inside and out. They will be able to answer all your questions in class, or find an answer for you afterwards. When they aren’t teaching in class, they are usually working on projects in their respective fields. They keep learning too.

What makes your training classes better than others?

We study as much as we teach. 我们确保我们的betway体育注册计划是相关的,我们更新和完善那些 lesson plans continuously. 我们的班级是有组织和专业的,我们的小班规模(最大 6 people) helps to ensure you get the best training experience possible. Our practice exercises are notably better. 我们对betway体育注册有着浓厚的兴趣,以确保我们提供最好的培训 possible. This is not rhetoric. It is important to us that students know they can count on us.

Do you have a printed catalog and schedule you can send me?

Because software is updated so often, and because we frequently add new courses to accommodate client 需要的时候,把我们的资源投入传统的印刷文献是没有意义的. We keep the online schedule up-to-date and have course outlines available as PDFs.

REGISTRATION PROCEDURES & POLICIES

How do I register for a class?

You can register online and pay your course fees with a credit card. Or call us and we’ll process the transaction for you. 有些客户喜欢用支票付款,我们很乐意给他们寄去发票. 请理解,我们只能确认您的注册一旦收到付款(预付款是 only way we have of knowing who will actually show up for class).

What is included with your courses?

你的注册费用包括指导,一本好的参考书和无限的课后费用 support. 注意:有些betway体育注册,比如Acrobat XI ,没有好的参考书 in existence. Believe me, we’ve looked.

What version of the software do you teach on?

我们的政策是在每个培训betway体育注册中使用最新版本的软件. We usually 在新版本的软件发布后立即采用新版本,并在一个月内通过来加速它们 day.

Do you have a Money Back Guarantee?

We pride ourselves on getting things right. That doesn’t mean we are perfect but when we make mistakes we fix them. 如果你对你的betway体育注册不满意,betway体育注册,我们会给你一个 course credit or a full refund. It’s your choice.

What is your Retake policy?

我们的政策是为学生提供一个他们接受培训的应用程序的当前版本的重考 on. 这并不包括新的betway体育注册材料或书籍,这些可以在您的 discretion. All retake seats are

confirmed on a space available basis.

What do I need to know before I come to class?

Our instructors are professional, patient and considerate. Generally, you will not feel out of place even if you are a complete novice when you attend our regular classes. It is vitally important, however, that 你会很舒服地使用你的电脑(使用鼠标,打开和保存文件等).). If you do not 对电脑有这么基本的熟悉,你可能还跟不上. Students with 可能需要不具备足够的计算机技能来听课或尽力跟上进度 without slowing down the rest of the class. In this case, Retake and Money Back options will be offerred, or not, at our discretion. It is our philosophy that to a large degree, participants get the most value from a class when they are well prepared for the experience. Participants are encouraged to communicate their primary objectives to us.

How many students are in each class?

Most of our training classrooms hold a maximum of six students. The average class size hovers around 4. 这让我们与每个学生密切合作,确保他们学到他们需要知道的一切.

What types of computers do students get to use during class? Do you train on both Macintosh and Windows?

Some students like to bring their own laptop to class. Otherwise, we provide each student with a mac or a pc, according to their preference. With most software apps, the interface is exactly the same whether you work on a mac or pc.

How far in advance should I register?

我们建议当你确定你想参加这个betway体育注册的时候就注册. Some classes fill up a 提前几周上课,而其他人提前几个月就满了. What types of payment do you accept? 我们接受所有主要的信用卡、公司支票、现金和电子文件传输.

Do you charge sales tax?

GST is applied on all training services. HST is applied according to the laws of each province or territory.

Do you accept purchase orders?

We are happy to invoice your firm based on a purchase order. However, payment of the invoice must be received 在我们可以确认注册之前(收到付款是我们知道谁将 actually show up for each class).

Do you have financing available?

We do not provide financing for courses.

What is your policy regarding student cancellations and rescheduling?

我们真诚地重视与客户的关系,因此不得不做出一些艰难的商业决定 to cancellations. 我们的时间表和教员部署决定是基于我们的承诺 receive when people register. Cancellations and rescheduling with short notice cost us significant resources, and we must pass these costs on to those who cancel.

Cancellations

所有取消和重新安排的要求必须以书面形式提出,并通过电子邮件发送到info@trainingtoronto.com. betway体育注册开始前5个工作日以上的取消可以获得全额退款减去75美元 administration fee.

如在betway体育注册开始前5个工作日内取消betway体育注册,恕不退款 classes may be rescheduled. 在开始时间的48小时内作出的取消是不符合退款的资格,也可能不 rescheduled. We do not charge for student substitutions at any time. 我们不能为未到校或未完成的betway体育注册提供退款或重新安排.

Rescheduling

Rescheduling requests made 5 days before the course begins are free. Rescheduling that takes place less than 5 days before the course begins will incur a $75 administration fee. We do not charge for student substitutions at any time. While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously 确认betway体育注册的各种原因,包括但不完全是,教练的疾病. In 如有此类情况,我们将尽快通知客户新的日期.

What is your satisfaction guarantee policy?

Basically, we want you to be 100% happy. If you are not satisfied after taking a class you may ask to retake it with a different instructor, or receive a class credit. All reasonable requests will be considered. We strive to do everything possible to ensure a successful, long-term relationship with our clients and we want you to enjoy your experience with us. In the unlikely event we fail to meet your expectations, we will 尽我们最大的努力与您一起解决客户服务问题,对各方都公平 involved.

关于低注册取消和重新安排,你们的政策是什么?

All courses are guaranteed to run. 如因导师生病或其他公司原因,必须改期上课 相关日程冲突,我们将与您紧密合作,提供一个备用日期.

ONSITE & CUSTOM TRAINING

Do you provide onsite training?

我们的专长是创造、组织和提供一流的现场培训. We quote these sessions on a per project basis. 我们通常会根据每个客户的需求定制我们的现场betway体育注册.

What about onsite support and project assistance?

我们为高级培训和棘手项目提供现场协助. This generally follows a customized agenda. 价格各不相同,但通常是495美元的3小时会议和175美元每小时后.

Do you provide customized training?

也许我们最擅长的是在任何领域创建定制培训. We understand the learning process. Our network of teachers and specialists is unsurpassed. If you have a particular training requirement, you’ve come to the right place. We can deliver your proprietary material or develop and deliver 一个基于公司具体挑战和项目需求的计划.